Frequently Asked Questions

❓ Frequently Asked Questions

Everything you need to know before upgrading your sound system with GX Car Audio

🔊 GENERAL QUESTIONS

What is GX Car Audio?

GX Car Audio is your go-to source for high-performance car audio equipment — including subwoofers, amplifiers, speakers, wiring kits, and accessories. We’re here to help you build a sound system that turns heads and delivers real power.

Are your products authentic?

Absolutely. We only sell 100% original, brand-new products from trusted, reputable manufacturers.

Do you offer complete sound system kits?

Yes! You can mix and match or request a custom system recommendation based on your vehicle, power needs, and sound goals.

🚚 SHIPPING & DELIVERY

Where do you ship?

We currently ship to the United States and Canada only.

How long does shipping take?

  • U.S. Orders: 2–5 business days

  • Canada Orders: 5–10 business days (depending on customs clearance)

Do you offer express shipping?

Yes! Expedited shipping options are available at checkout for both U.S. and Canadian orders.

Do you ship internationally outside the U.S. or Canada?

No — at this time, we only ship within the United States and Canada.

🛠️ INSTALLATION & SUPPORT

Can I install the products myself?

Some items are DIY-friendly, but we recommend professional installation for amplifiers, subs, and complete system setups. This ensures the best performance and safety.

Do you include install guides or help?

We provide manufacturer instructions when available and are building a support blog to help guide installs. You can also reach out via email for advice.

What if something arrives damaged or defective?

Let us know within 3 business days of delivery. Send us your order number and photos, and we’ll help resolve the issue or send a replacement.

💳 PAYMENTS & ORDERS

What forms of payment do you accept?

We accept Visa, Mastercard, AMEX, PayPal, and Shop Pay — all through secure checkout.

Can I pay in installments?

Yes! We offer Shop Pay Installments at checkout (subject to approval), so you can split your payment over time.

Can I return a product?

Unused and unopened items may be returned within 7 days of delivery. Return shipping costs apply unless there's a defect. Custom orders are not returnable.

🔧 PRODUCT QUESTIONS

Which subwoofer or amp should I choose?

That depends on your vehicle and power needs. Contact us with your setup goals — we’ll help you choose the perfect match.

Do your amps and subs come with warranties?

Yes, all products are backed by manufacturer warranties. Warranty length varies by brand and item.

📞 STILL NEED HELP?

📧 Email: support@gxcaraudio.com
📱 Text or WhatsApp: [+1 (Your Number)]
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